Return policy length
Our returns policy lasts for 30 days from the day you receive your item in the post. The first day will be the day you receive your item in the post and the second day will be the day after you receive your item in the post and so on. If more than 30 days have elapsed since you received your item in the post, unfortunately, we can offer neither a refund nor an exchange.
For an item to be eligible for a return, the item needs to be in an unused condition. The item must also be in the same condition as the condition in which you received it.
In order to process the return of an item, you MUST provide the original receipt or other document showing proof of purchase.
Size of Refund
A refund may only be partial if, upon inspection, we find that the product shows obvious signs of use.
Please send an email to firstname.lastname@example.org to let us know that you would like to return your item and why. It would be preferable for you to send this email from the same email address as that used to order the item originally. We will respond to your email as soon as possible to start the returns process. Please remember to include your original proof of purchase with your returned item when you get to the stage of sending it back to us otherwise we will be unable to process your return.
Once we receive your return and we have inspected it, we will send you an email to tell you that we have received your returned item and we will tell you that we have either approved or rejected your refund.
If your refund is approved, a refund will be processed and a credit will be applied by the original method of payment – this may take several working days for your card issuer to process.
Late and missing refunds
It can take several working days for a refund to be applied to your card. If a refund is not showing up in your account after 7 working days, please contact your card company since it may take some time before the refund shows up officially on your statement.
If all of the above has been done and still you have not received a refund, please contact us at email@example.com and we will endeavour to find out what is happening.
Items will only be exchanged if they are defective or damaged. If you need to exchange a product you have received which is damaged for an undamaged, duplicate product please email us at firstname.lastname@example.org. We will respond to your email as soon as possible to start the returns process. Please remember to include your original proof of purchase when you get to the stage of returning an item to us.
If you receive an item and within 30 days decide to send it back to us because you have changed your mind and we grant a full refund, that full refund will include the shipping costs which you paid initially BUT we will not refund the shipping costs incurred by yourself in returning the product to us. Additionally, if you send an item back and we decline to provide a refund, we will NOT refund the shipping costs you incurred in sending us the item.
We cannot guarantee that we will receive your item when you send it back to us. You may like to consider using a tracked mail service. We will not be held responsible if your item is lost in the post.